Challenge
Online retailers face high cart abandonment: shoppers drop off when they can’t get instant, personalised help. Maintaining 24/7 chat, voice and video support is costly, while static FAQs and generic bots fail to engage, leaving revenue on the table.
How Mitochondria Solves It
Drawing on our cutting-edge tech leadership, dual-shore AI expertise and persuasive-communication roots at BCS, we deliver a rapid POC that understands multimodal input such that text, voice or uploaded video/images help grasp exactly what the shopper wants. Behaviour-driven suggestions are delivered, since the system has real-time access to browsing history and cart contents, supporting personalised upsells and cross-sells.
Through consent-backed cart edits, item additions, swaps or removals are proposed and executed only after explicit approval – thus preserving trust. The system recognises its own authority limits and auto-raises CRM tickets for human review when shoppers ask for price breaks (or questions that raise exceptions). Mitochondria's solutions integrate seamlessly with e-commerce platforms (Shopify, Magento) and CRM back ends.
Results
By deploying our conversational concierge, eCommerce brands can see:
30% drop in cart abandonment through timely, relevant engagement
20% increase in conversion rate via contextual upsells and faster responses
50% reduction in support costs as AI handles routine queries across all channels
10% lift in average order value from behaviour-based recommendations
50%
25%
84%
Mitochondria-BCS has previously offered marketing operations and communications services to 50+ brands, from pre-launch to enterprises.
