Challenge
Multi-clinic networks routinely lose revenue to no-shows, overbooking and manual scheduling errors, while overburdened administrative teams become swamped by reminder calls and last-minute reschedules. This leads to a loss of revenue and an inefficient schedule.
How Mitochondria Solves It
Leveraging our agentic-AI expertise and dual-shore delivery model, we rapidly prototype a POC that integrates with EHR & Calendars enabling a real-time sync with existing scheduling systems to ensure accurate availability. Automated reminders through multi-channel notifications (SMS, email, voice) cut through patient forgetfulness. Intelligent prompts to patients who need to shift or cancel allow for dynamic rescheduling, keeping schedules optimally full.
Privacy is embedded by design, with GDPR/HIPAA-compliant data handling and end-to-end encryption for patient information. Continuous feedback loops are ensured to refine reminder timing, message tone and reschedule logic before full deployment. This approach ensures clinics run at peak efficiency, staff focus on care, and patients enjoy a frictionless experience.
Results
Implementing this workflow can yield:
50% fewer no-shows through timely, personalised reminders
30% higher utilisation as cancelled slots are rebooked automatically
60% less admin time spent on scheduling and follow-ups
20% improved patient satisfaction via seamless, proactive communication
50%
25%
84%
Mitochondria-BCS has previously offered marketing operations and communications services to 50+ brands, from pre-launch to enterprises.
