Financial services
Every client question answered, within the regulator’s line.
Mitochondria’s agentic AI systems explain products and answer clients, policyholders and intermediaries in their own language, by voice or message. They carry your product rules, disclosures and regulatory boundaries, and route anything that needs advice to an adviser. Your data stays in your systems.
Client conversations
Illustrative
Fixed or variable mortgage, in Dutch
Explained, with key facts
Card blocked abroad, in French
Resolved
“Should I switch funds?”
Routed to an adviser
Delayed claim payment, in German
Logged as a complaint
Loan repayment query, in Hindi
Eligibility checked
Risk reduced
Every answer within the regulator’s line, and on record
Time saved
More adviser time for every client
Money saved
Lower cost to serve, in every language and channel
Units
Configured to your products and your rules.
Every conversation is answered within your boundaries, and every one is on record.
Regulated client conversations
81Product education, onboarding, servicing and complaints, across banking, insurance, lending and investments, in the client’s own language.
- Infers
- What the client is asking, and where the regulator’s line sits.
- Runs
- Explains products with their key facts, answers by voice and message, guides onboarding and service requests, and logs every complaint as one.
- Checkpoint
- Advice, routed to advisers
- Works with
- Your CRM, core systems and messaging channels
Inference
From what a client says to what it means.
A voice message, in Hindi
IT SAYS“I want to take my money out of the tax-saving fund.”
THE SYSTEMS INFERThe units are in a tax-saving fund, so each purchase carries a lock-in. Two instalments are still locked, and one is free to redeem. This is a service request, not a request for advice.
The client confirms the redemption. Anything that needs advice goes to an adviser.
An email to an insurer, in German
IT SAYS“My claim for the water damage was approved weeks ago, and I still haven’t been paid.”
THE SYSTEMS INFERThe claim is approved, but payment is overdue against the policy’s settlement terms. This is a formal complaint and must be logged as one, with the regulator’s response timelines applied. The policyholder needs a status and a reference today.
The claims lead reviews the case and approves the response.
With your team
Your advisers, your rules, your decisions.
Any way they choose
Clients speak, type or send a document, whichever is easiest for them. The systems understand each one, in the client’s own language.
Sharper decisions
Advisers and service leads see only what needs them, narrowed to the point, with the client’s history in front of them.
Works with what you have
Your CRM, core systems and messaging channels, or any other system of record, connected through APIs where needed.
Continuity
Every client gets the same quality of answer, in every language and at any hour, through handovers, leave and peaks.
Governed by design
Risk, retention and audit built into the architecture.
Transient by default
Processed against your systems via API, and never stored.
Resident where you need it
EU‑facing, in‑region or on‑premise, matched to your requirement.
Model-agnostic, managed
Tested per workflow, and re‑evaluated as providers change.
See your own client questions answered.
Bring representative client questions and your product rules to a working session. Watch the systems answer within your boundaries, and route what needs an adviser. Nothing is stored.
Request a working session