Healthcare administration
Patients and carers answered. Care teams back to care.
Mitochondria’s agentic AI systems handle the non-clinical questions and admin around care, by voice or message, in each person’s own language. They carry your procedures, schedules and escalation rules, and pass anything clinical to your care team. Your data stays in your systems.
Today’s conversations
Illustrative
Visiting hours question, in Dutch
Answered
Appointment change, for a parent
Rebooked
Medication timing question
Passed to the care team
Invoice query, from a family member
Answered
Follow-up call after discharge
Completed, notes recorded
Time saved
Care teams’ hours returned to care
Money saved
Lower cost of care administration
Risk reduced
Nothing clinical answered by the system, every case routed
Units
Configured to your procedures and your care teams.
Non-clinical by design, and not a medical device. Personal health information stays in your systems, and every conversation is on record.
Care administration
55Non-clinical questions and outreach, handled with patience, in every language.
- Infers
- What each person needs, and whether it is clinical.
- Runs
- Answers questions, books and reschedules, makes follow-up calls and returns structured records.
- Checkpoint
- Clinical questions, to your care team
- Works with
- Your scheduling, records and messaging systems
Inference
From what a person says to what it means.
A voice message, in Dutch
IT SAYS“My father has a check-up on Thursday but can’t make it. Can we move it, and does he still need to fast?”
THE SYSTEMS INFERTwo requests. The reschedule is administrative, and the next suitable slot is found. The fasting question is clinical, so it is passed to the care team, not answered.
The family confirms the new slot, and a nurse answers the fasting question.
A follow-up call after discharge
IT SAYS“I’m fine, but the dressing has been itchy since yesterday.”
THE SYSTEMS INFERThe follow-up questions are complete and recorded. The remark about the dressing may be clinical, so it is flagged for the care team, with the call notes attached.
A nurse reviews the flag and decides whether to call back.
With your team
Your care teams, your procedures, your decisions.
Any way they choose
Patients and carers speak, type or send a photo, whichever is easiest for them. Each one is understood, in their own language.
Sharper decisions
Care teams see only what needs clinical judgement, with the conversation and history in front of them.
Works with what you have
Your scheduling, records and messaging systems, or any other system of record, connected through APIs where needed.
Continuity
Every patient and carer gets the same calm, consistent answer, at any hour, through shift changes, leave and peaks.
Governed by design
Risk, retention and audit built into the architecture.
Transient by default
Processed against your systems via API, and never stored.
Resident where you need it
EU‑facing, in‑region or on‑premise, matched to your requirement.
Model-agnostic, managed
Tested per workflow, and re‑evaluated as providers change.
See your own patient questions answered.
Bring representative questions and your procedures to a working session. Watch the systems answer what is administrative, and pass on what is clinical. Nothing is stored.
Request a working session