Cornea makes your eCommerce store think, speak, and listen.
More carts that close. Fewer customers lost in the middle. Less of your team's time spent on the same five questions. Cornea is the layer that turns visitors into buyers and one-time buyers into regulars, by holding a real conversation in the language they think in, across every channel they use. Voice in and voice out, in the next release.
Request a walkthrough →Your store is busier than it looks. Most of it doesn't convert.
eCommerce stores in 2026 are paying more to bring customers in and losing more of them on the way through. The numbers below are category averages, not Cornea claims. They describe the gap Cornea is built to close.
Most of the gap is a communication problem in disguise. A question unanswered. A register that doesn't fit. A language the customer doesn't read fluently. A moment of indecision with no one in the room. Cornea is the layer that closes it.
Four personas, one conversation.
Most tools deploy one assistant for everything. The voice that helps a first-time visitor browse is the same voice that handles a return query. Cornea is built differently. Each stage of the purchase has its own configured persona, with its own scope, register, and what it doesn't say.
A layer of intelligence above your products.
A product page lists what the product is. A catalogue tells you what's in stock. Neither holds the brand's judgement about which product is right for which customer, why it exists, who it's for, and how it should be shown. Cornea adds that layer, and lets your brand decide how it behaves.
A real upgrade to the parts of your stack that aren't earning their keep.
The dumb chatbot widget that nobody clicks. The two-day reply queue on Instagram. The repetitive support ticket your team has answered three hundred times this quarter. Cornea replaces these. Your catalogue, cart, and fulfilment, the parts that work, stay where they are. Cornea reads them, writes to them, and runs the conversation on top.
When the product isn't on the shelf, build it in conversation.
Standard chat tools point customers at the catalogue. Cornea can also build a new SKU through the chat itself, for brands whose offering is configurable. The customer describes what they want. The persona narrows it down. The configured product enters the cart with its own attributes, pricing, and substitution logic.
The four below are configurators we've delivered or modelled. The same architecture extends to any product type where the customer is choosing across multiple variables, with quantity rules, allergens, exclusions, or preference waterfalls.
Worth asking.
How is this different from the AI chat tools already in our app store?
The category is wide and most tools solve part of the problem. Helpdesk-built tools are strong on tickets and order status, but their shopping personas are recent additions, narrow in scope, and built to react to inbound queries rather than guide a customer forward. Marketing automation tools are strong on social DMs, but each channel is configured separately and the product knowledge stays shallow. Category-specific experts go deep in one vertical (beauty, for instance) but are locked to it. General RAG chatbots can answer questions about your catalogue, but cannot reliably write to your cart, read today's stock, or hold context when the customer switches channels. Cornea does the full job. Four configured personas across the purchase. Live catalogue reads, not stale indexes. Real cart writes, not recommendations the customer has to act on themselves. Continuous memory across channels and personas. Domain expertise configurable per brand. Voice in the next release. Built to do what the rest of the field does in pieces.
If our eCommerce platform already handles cart and checkout, why add Cornea on top?
The platform handles the transaction beautifully. It does not handle the conversation that decides the transaction. Cart and checkout are built for the customer who already knows what they want and has decided to buy. Cornea is built for everyone else. The visitor who needs the right product surfaced. The buyer who has a question your product page does not answer. The customer comparing options across categories. The shopper who would have abandoned. Cornea sits where your platform stops, and works on the conversion your platform was never designed to influence. The math is straightforward. Cornea pays for itself on the visitors it converts who would otherwise have left.
How does it handle context when the customer switches channels?
The conversation, the cart, and the persona move with the customer. A discovery exchange on your website can continue on WhatsApp, with the expert persona picking up where it left off. The advisor persona arrives knowing what the expert persona already explained. The customer is not asked to repeat themselves, and no thread is lost in the gap between channels.
What happens when the AI doesn't know the answer?
The persona escalates. Honestly, with full conversation context handed off to your team. No pretending. Escalation rules are explicit and configurable. Some brands start conservative and expand the autonomy as they see how Cornea handles edge cases. Others start broader and narrow where needed. The customer always knows when they have been moved to a human.
How does data work? What stays with us, what leaves our environment?
Conversations and catalogue access are processed transiently, encrypted in transit and at rest, through our cloud infrastructure. Your customer data, transactions, and the brand-specific persona configurations stay in your environment. Connection terms are documented in our DPA, aligned with GDPR, UK GDPR, and DPDP. We do not train shared models on your conversations.
How does it handle our brand voice?
Each persona is configured to a written brand voice brief during onboarding. We work from your existing brand documents, your top-performing product descriptions, your past customer emails, whatever shows how the brand actually talks. The personas are tuned until your team reads a sample conversation and recognises the voice. Adjustments are made through the same brief.
Which languages, and how does voice work?
All major Indian and global languages, in text and voice. Native processing, not a translation layer over an English answer. Voice in and voice out arrives in the next release, with the model access and infrastructure already in place. Specifics are shared on the walkthrough.
Which eCommerce platforms does Cornea connect to?
The major ones, and headless. Cornea connects through APIs, which means the underlying platform is largely a configuration choice. If your store runs on a stack we have not connected to yet, we will tell you on the walkthrough rather than promise blindly.