The work around care, lifted off your people and turned into intelligence.
Cilia is the field-intelligence layer in Mitochondria's agentic framework for healthcare. It carries the operational work around care, gets it done far faster, and hands back intelligence you can act on, in the systems you already use.
Start a conversation →Four things change when Cilia runs.
Cilia is the operational layer around care.
Picture the same work, once Cilia carries it.
Nothing about the work changes except who carries it, and how much of it survives.
The work around care falls on the people you can least spare.
Every hour spent scheduling and writing up is an hour taken from care.
That work also returns the least reliable information, because people do not give a form the truth. Wording and effort blunt what they say, and on anything sensitive they edit what they admit (Schwarz, 1999; Krosnick, 1991; Tourangeau and Yan, 2007). Even face to face with a clinician, most have held something back (Levy et al., 2018). It costs you twice.
Cilia takes that work off people and recovers the fuller account, meeting each person in their own language (Squires, 2009) and following the exchange until it is whole. It works around care, and stops where clinical judgement begins.
It runs the whole loop, so no one has to.
A person answers in whatever form suits them. Cilia follows the exchange until the picture is whole, captures what was said across text, voice, photo and video, structures it, and routes it where it belongs. No one schedules, transcribes, translates or collates. What reaches you is ready to use, every line traceable to its source.
Cilia sits in Mitochondria's cloud and connects to the systems your teams already use through their APIs. It reaches people on the channels they are already on, and delivers the structured output straight back into your tools, with nothing installed inside your environment.
Cilia runs on the agentic system Mitochondria operates in production across other demanding domains. The engineering is proven; Cilia brings it to the work around care.
The boundary is deliberate.
Cilia works around care, not inside clinical decisioning. It carries the operational and conversational load and leaves clinical judgement with the people qualified to hold it. It is not a medical device, and makes no diagnostic or treatment decision. Sensitive clinical specifics are excluded by design. The line is set on purpose, because it is the line that lets a regulated organisation trust the system at all.
One engine, wherever the work piles up.
Built to be relied on.
Cilia processes data transiently, encrypted in transit and at rest, and retains nothing. Every output is auditable, and the system is ISO 27001:2022 certified.
Worth asking.
Who is Cilia for?
Medical affairs, market research, clinical operations and quality teams.
Across pharma and healthcare, any team carrying a load of interviews, field capture or follow-up that eats people's time and still loses the detail.
Does it add to our team's workload?
No. It removes work, so your people do less.
The scheduling, chasing, transcribing and translating move to Cilia, which hands your team the structured result instead.
Is Cilia a medical device?
No. It works around care, not inside it.
Cilia carries operational and conversational work and makes no diagnostic or treatment decision, so it sits outside the device scope.
Does it replace clinical judgement?
No. It does the listening so your people can do the judging.
It takes on the form-filling and the administrative load, and leaves the clinical calls with the people qualified to make them.
How does data work?
Your data stays in your environment, and is never used to train shared models.
Responses are processed transiently, encrypted in transit and at rest. Your data and records stay with you. The terms are set out in our DPA, compliant with GDPR, UK GDPR, and DPDP, and Mitochondria is ISO 27001:2022 certified.
What languages does it handle?
Each person's own, including mixed-language replies.
Cilia meets people in the language they speak rather than asking them to meet it in one, and reads mixed-language answers as sent.
- Krosnick, J. A. (1991). Response strategies for coping with the cognitive demands of attitude measures in surveys. Applied Cognitive Psychology, 5(3), 213-236.
- Levy, A. G., Scherer, A. M., Zikmund-Fisher, B. J., Larkin, K., Barnes, G. D., & Fagerlin, A. (2018). Prevalence of and factors associated with patient nondisclosure of medically relevant information to clinicians. JAMA Network Open, 1(7), e185293.
- McCambridge, J., Witton, J., & Elbourne, D. R. (2014). Systematic review of the Hawthorne effect: New concepts are needed to study research participation effects. Journal of Clinical Epidemiology, 67(3), 267-277.
- Schwarz, N. (1999). Self-reports: How the questions shape the answers. American Psychologist, 54(2), 93-105.
- Squires, A. (2009). Methodological challenges in cross-language qualitative research: A research review. International Journal of Nursing Studies, 46(2), 277-287.
- Tourangeau, R., & Yan, T. (2007). Sensitive questions in surveys. Psychological Bulletin, 133(5), 859-883.
- West, B. T., & Blom, A. G. (2017). Explaining interviewer effects: A research synthesis. Journal of Survey Statistics and Methodology, 5(2), 175-211.
Speak to us about Cilia.
Tell us where the work around care is piling up, and we will show you what Cilia would take off your people and what it would hand back.
Start a conversation →