What Happens When Newcomers Arrive Prepared

The populations most underserved by traditional technology are often those who need human guidance most urgently—and for whom that guidance is scarcest. These populations do not need chatbots that answer frequently asked questions. They need systems that meet them where they are, help them prepare for interactions that matter, and make limited human expertise go further. By the time someone sits down with an advisor, they have a drafted business plan, they have practised the sentences they need, and they understand the concepts well enough to engage with nuance. The advisor's expertise is not spent on orientation; it is spent on judgment calls that actually require human wisdom.